True Blue Collectables offer a 7 day return policy on all products purchased online. We operate according to strict quality control guidelines. Refunds do not include postage and handling and will incur a $30 administration fee for 'change of mind' returns. The product must be returned in original condition and packaging, Certificate of Authenticity and your receipt. NO CREDIT WILL BE ISSUED IF ANY OF THE ABOVE ARE MISSING To return a product, please email or phone for return instructions. Please be sure to carefully package up any returned goods sent back to us in the post and include a note explaining the reasons for your return. Refunds We can refund your credit card (if you used one), or we can post a cheque or provide a gift certificate to the value of the refund. This can be redeemed on any future purchase. Please note: No refund will be available for purchases made at True Blue Collectables showroom at 5/372 Eastern Valley Way, Chatswood. Goods may be exchanged only.